Catalog

Record Details

Catalog Search


Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it Cover Image Book Book

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.

Gee, Val. (Author). Gee, Jeff. (Added Author).

Record details

  • ISBN: 0071625798 (alk. paper)
  • ISBN: 9780071625791 (alk. paper)
  • Physical Description: 204 pages : illustrations ; 24 cm
  • Edition: Completely revised and expanded.
  • Publisher: New York : McGraw-Hill, [2009]

Content descriptions

General Note:
Includes index.
Formatted Contents Note:
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.

Search for related items by subject

Subject: Customer services.
Customer relations.

Available copies

  • 1 of 1 copy available at Sage Library System. (Show)
  • 1 of 1 copy available at Blue Mountain Community College. (Show)
  • 1 of 1 copy available at Blue Mountain Community College Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Status Due Date Courses
Blue Mountain Community College Library 658.812 G27s (Text) 35410000139303 Main Collection Available -
► Awards, Reviews, & Suggested Reads
► Shelf Browser
▼ MARC Record
LDR 01855cam a2200409 a 4500
001682430
003SAGE
00520250508000029.0
008081215s2009 nyua 001 0 eng
010 . ‡a 2008052322
020 . ‡a0071625798 (alk. paper)
020 . ‡a9780071625791 (alk. paper)
035 . ‡a(OCoLC)277205957
040 . ‡aDLC ‡cDLC ‡dBTCTA ‡dYDXCP ‡dC#P ‡dQBX ‡dVP@ ‡dBMT ‡dUtOrBLW
049 . ‡aBMTA
08200. ‡a658.8/12 ‡222
1001 . ‡aGee, Val. ‡0(SAGE)1916314
24510. ‡aSuper service : ‡bseven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / ‡cVal Gee, Jeff Gee.
250 . ‡aCompletely revised and expanded.
264 1. ‡aNew York : ‡bMcGraw-Hill, ‡c[2009]
264 4. ‡c©2009
300 . ‡a204 pages : ‡billustrations ; ‡c24 cm
336 . ‡atext ‡btxt ‡2rdacontent
337 . ‡aunmediated ‡bn ‡2rdamedia
338 . ‡avolume ‡bnc ‡2rdacarrier
500 . ‡aIncludes index.
5050 . ‡aThe heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
650 0. ‡aCustomer services. ‡0(SAGE)1442474
650 0. ‡aCustomer relations. ‡0(SAGE)1442478
7001 . ‡aGee, Jeff. ‡0(SAGE)1916319
902 . ‡a100630
997 . ‡aRDA ENRICHED
994 . ‡abl1
999 . ‡b1 ‡c100409 ‡dm ‡eBook ‡g0 ‡fa
905 . ‡uadmin
901 . ‡a277205957 ‡bUnknown ‡c682430 ‡tbiblio

Additional Resources