Book
Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.
Record details
- ISBN: 0071625798 (alk. paper)
- ISBN: 9780071625791 (alk. paper)
- Physical Description: 204 pages : illustrations ; 24 cm
- Edition: Completely revised and expanded.
- Publisher: New York : McGraw-Hill, [2009]
- Copyright: ©2009
Content descriptions
| General Note: | Includes index. |
| Formatted Contents Note: | The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout. |
Search for related items by subject
| Subject: | Customer services. Customer relations. |
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|
| Blue Mountain Community College Library | 658.812 G27s (Text) | 35410000139303 | Main Collection | Available | - |
