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The definitive guide to IT service metrics Cover Image E-book E-book

The definitive guide to IT service metrics

McWhirter, Kurt. (Author). Gaughan, Ted. (Author).

Record details

  • ISBN: 9781849284059
  • ISBN: 1849284059
  • ISBN: 1849284075
  • ISBN: 9781849284073
  • ISBN: 1849284067
  • ISBN: 9781849284066
  • Physical Description: 1 online resource.
    remote
    electronic resource
  • Publisher: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012.

Content descriptions

General Note:
Title from title screen.
Bibliography, etc. Note: Includes bibliographical references.
Formatted Contents Note: Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics.

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Subject: Computer industry / Customer services
Computer service industry
Software measurement
Support services (Management)
Management information systems
Information technology Management
COMPUTERS General
COMPUTERS Reference
COMPUTERS Machine Theory
COMPUTERS Information Technology
COMPUTERS Hardware General
COMPUTERS Data Processing
COMPUTERS Computer Science
COMPUTERS Computer Literacy
Computer industry Customer services
Computer service industry
Software measurement
Support services (Management)
Management information systems
Information technology Management
Genre: Electronic books.

Electronic resources

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