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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it Cover Image Book Book

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.

Gee, Val. (Author). Gee, Jeff. (Added Author).

Record details

  • ISBN: 0071625798 (alk. paper)
  • ISBN: 9780071625791 (alk. paper)
  • Physical Description: 204 pages : illustrations ; 24 cm
  • Edition: Completely revised and expanded.
  • Publisher: New York : McGraw-Hill, [2009]

Content descriptions

General Note:
Includes index.
Formatted Contents Note:
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.

Search for related items by subject

Subject: Customer services.
Customer relations.

Available copies

  • 1 of 1 copy available at Sage Library System. (Show)
  • 1 of 1 copy available at Blue Mountain Community College. (Show)
  • 1 of 1 copy available at Blue Mountain Community College Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Status Due Date Courses
Blue Mountain Community College Library 658.812 G27s (Text) 35410000139303 Main Collection Available -
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